Refund policy

We have a 15-day return policy on damaged products only, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be damaged and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at simchahealthcare@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

For the safety, purity, and integrity of our wellness products, we do not accept returns on vitamins, supplements, cosmetics, baby care items, microbiome tests, essential oils, teas, coffees, or personal care products unless the item arrives damaged. Because these products cannot be reshelved or verified once they leave our care, all sales are final. If your order is damaged in transit, please notify us within 48 hours with photos of the issue so we can assist you with a replacement.

Unfortunately, we cannot accept returns on sale items or gift cards. Or the following:

  • Hygiene & safety regulations: Anything that touches the body (skin, gut, microbiome, infant skin barrier) can’t be resold once it leaves your control.

  • Supplement regulations: Vitamins and supplements are universally non‑returnable unless damaged because purity and storage conditions can’t be verified once shipped.

  • Cosmetics & essential oils: These fall under contamination‑risk categories, so returns are prohibited unless the item arrives defective.

  • Baby products: Infant‑care items have stricter safety expectations, making no returns possible.

  • Tests (like microbiome kits): Once shipped, they’re considered medical‑adjacent and cannot be returned.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simchahealthcare@outlook.com.